Current Situation: Please note that there are no restrictions in the supply chain, all orders will be shipped as usual.
NOTE: EXTENDED RETURN - DUE THE CURRENT SITUATION WORLDWIDE WE EXTEND OUR RETURNS. NOW YOU CAN RETURN YOUR ORDER WITHIN 30 DAYS INSTEAD OF 14 DAYS AFTER DELIVERY.
All orders are shipped within 24 hours of the order being placed during business days. We don't ship on Saturday and Sunday. This may vary during high seasons like Sale, Christmas and Holidays. In the case of a longer procedure time, our customer service team will inform you about.

We use either GLS, the Austrian Postal Service or DPD  to ship your parcel.

Current Situation: Please note that there are no restrictions in the supply chain, all orders will be shipped as usual.

PREORDER items are marked with an extra Shipping Date.For example: Preorder - Shipping starts on November 14th. It means that we start on that date to procedure your order. As we always get a lot of preorders, it takes up to 20 days, normally 3-7 days, until your parcel is ready. You will receive a Tracking Number. If you need more informations about our Preorder process or if you want to know how the recent status of you order is, feel free to contact us any time: info@zoecajewelry.com

All detailed Informations about Preorders you can find here >>

FREE WORLDWIDE SHIPPING startd at 50€ -70€ order amount. For orders under 50€, there is a Shipping flat rate. Please see below.  

All the below delivery dates are estimated and we can't guarantee it. So if you need your order for a certain date, please calculate any delays in. 

ATTENTION: It is not possible to ship your order to DHL Parcel Stations.

Note: International Standard Shipping can take up to 3 weeks. Customers outside Europe may be liable for any customs and import duty, quotas, permits, product restrictions and other local requirements. These charges must be paid by the recipient of the parcel. Customs policies vary widely from country to country. Therefore we suggest that you check the requirements in your country before placing an order. We will not be liable for any custom or import duties.

After the parcel left our office you will get a tracking number from us. Please note: After we sent your parcel out, the transport company is responsible for any damages or in case of lost. We are not liable for any lost packages. But we are always happy to help you out if there is any problem with the delivery. 

 

 DESTINATION STANDARD SHIPPING (under 50€ order amount)

DELIVERY TIME

(business days)

Austria 3,50€ 2-3 days
Germany 3,90€ 2-7 days
Europe 6,50€ - 9,90€ 3-7 days
USA 9,90€ 5-10 days
Rest of the Wolrd 9,90€-14,90€ 5-30 days