Wanna make a return? No problem!

 

Here's how: 30 Day Returns When you get your jewels, you have 30 days to get it back to us. If you don't love it as much as you hoped, you can simply return it!

 

Fill in the returns form which is included within the delivery and send it together with the items you want to return back to us. Please note that all postage costs must be covered by the customer, unless the jewels are faulty. We can't except parcels which are shipped unpaid.


If you received a faulty jewel or the wrong item, please email us at info@zoecajewelry.com so we can make it right!  

 

 

What return options can I choose from?

 

You can select either a refund for the cost of the item, or a store credit.    

 

Return Conditions:

 

You can return the product within 30 days of delivery. The product must be in new condition and never worn. If the product is ruined or used the product shall not be refunded. Zoeca suggests you get a receipt and a package ID for the return from the delivery service, as it makes it easier to follow the return shipment if needed. Zoeca will make a refund of eligible returns. If you paid by invoice, we will need a bank account number to transfer the money back.      

 

Returning a package:

 

If a returned item is shipped international, please clearly mark the package 'RETURNED GOODS', to avoid any Customs charges. Zoeca is NOT responsible for any return Customs charges made. Any charges incurred are the responsibility of the customer.          

 

How long does it take for my exchange/refund to be processed?


we will refund you as quick as possible and within 14 days after we get your package back. We use the same method you used to pay for your refund, and email you once complete.      

 

What if you guys sent me a faulty item?

 

We're super sorry! If we sent you an item that isn't quite right, please email info@zoecajewelry.com and we'll do everything we can to put a smile back on your dial.